FOR IMMEDIATE RELEASE
January 23, 2014
Contact: Tiffany Whisner
Coles Marketing Communications
Need a Mechanic? The Better Business Bureau Offers Advice for Finding an Auto Repair Business
Indianapolis, Ind. – This winter season has dealt some bone-chilling temperatures and blasts of frigid air much of the country hasn’t endured in years.
Record-setting snowfalls and subsequent snow removal efforts have caused havoc to roadways. According to the City of Indianapolis’s website, there is even an online tool to allow the public to view and report street potholes, which occur when snow and ice melt as part of Indiana’s freeze-thaw cycles.
Hundreds of potholes throughout the city’s streets have caused damage to residents’ vehicles, sending them in search of much-needed repair shops. Auto repair and service businesses are in the top 10 types of businesses consumers inquire about with the Better Business Bureau.
“Having a well-maintained car is important, especially in extreme weather conditions. Car problems cause people to miss work, school and important events. They can also put a person’s safety as well as the safety of others at risk,” said Tim Maniscalo, president and CEO of the Better Business Bureau serving Central Indiana. “People need to make sure they have a reliable mechanic they can trust.”
The Better Business Bureau of Central Indiana offers these tips when dealing with auto repair businesses:
• Check companies out with the BBB by visiting www.indy.bbb.org.
• Establish a relationship with a mechanic before you really need one.
• Ask friends and family to recommend mechanics they’ve used.
• Provide detailed information to your mechanic about your vehicle’s problem and how long the problem has been going on.
• Ask if there is a charge for the diagnosis and what the total cost will be.
• Request a written estimate, and confirm work won’t be done without your approval. Have the mechanic explain what will be done using terms you understand.
• Get a detailed printout of the work performed, including parts and labor costs, warranties or service guarantees.
• Check your warranty. If you have a problem with your vehicle while it is still under warranty, follow the manufacturer's instructions, which may require repairs be made at an authorized dealership.
• Give phone numbers where you can be reached, and before you leave, be sure to understand all shop policies regarding labor rates, guarantees and acceptable methods of payment.
To check the reliability of a company, visit indy.bbb.org/Find-Business-Reviews, and to find trustworthy businesses, visit bbb.org/indianapolis/accredited-business-directory/.
About Better Business Bureau
BBB's mission is to be the leader in advancing marketplace trust. BBB accomplishes this mission by creating a community of trustworthy businesses, setting standards for marketplace trust, encouraging and supporting best practices, celebrating marketplace role models and denouncing substandard marketplace behavior. Businesses that earn BBB Accreditation contractually agree and adhere to the organization's high standards of ethical business behavior. BBB is the preeminent resource to turn to for objective, unbiased information on businesses and charities. Contact BBB serving Central Indiana at 866-indybbb or visit indy.bbb.org.